krikaya11's Privacy Policy

01

Introduction and Purpose

krikaya11 is a trusted online entertainment platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how krikaya11 collects your personal information, how that information is used and disclosed, and what steps we take to keep your information secure.

This policy applies to krikaya11's website, mobile application, and all related services. By using our platform, you are considered to have given your consent to the terms of this privacy policy. Therefore, you are requested to read this policy carefully before creating an account.

02

What Information We Collect

krikaya11 collects information from users in various ways. The types of information collected are described in detail below:

2.1 Registration and Account Information

When you create an account on krikaya11, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — the user must be 21 years of age or older)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Residential address

2.2 Identity Verification (KYC) Information

To ensure responsible gaming and prevent money laundering, we may collect the following documents:

• National ID (NID) or passport copy
• Driving license
• Proof of address (utility bill, bank statement, etc.)
• Payment method information (bKash, Nagad, Rocket, Upay, bank account number)

2.3 Transaction Information

We keep a record of every financial transaction you make, which includes:

• Deposit and withdrawal amounts and dates
• Payment method used
• Transaction reference number
• Bonus and reward history

2.4 Gaming Activity Information

• List and history of games played
• Betting patterns and statistics
• Win and loss records
• Session duration

2.5 Technical Information

Information about your device and connection is collected automatically:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Cookie and session data
• How you arrived at our site (referrer information)

03

How We Use Your Information

krikaya11 uses the information collected only for legitimate and specific purposes. The main reasons we use your information are as follows:

3.1 Account Management and Service Delivery

• Creating and managing your account
• Processing transactions and ensuring their accuracy
• Distributing bonuses and rewards
• Providing customer support

3.2 Security and Fraud Prevention

• Verifying identity and keeping accounts secure
• Detecting and preventing suspicious activity
• Meeting anti-fraud and anti-money laundering obligations
• Keeping data secure using SSL encryption

3.3 Responsible Gaming

We analyze your gaming patterns to identify potentially problematic behavior and provide assistance where needed. This is part of our responsible gaming policy.

3.4 Communication and Information

• Sending notifications about promotional offers and bonuses (only with your consent)
• Informing you about important service updates
• Responding to customer support requests

3.5 Service Improvement

• Analyzing and improving the user experience
• Planning new games and features
• Evaluating platform performance

04

Sharing Information with Third Parties

krikaya11 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

To complete transactions, we share necessary financial information with bKash, Nagad, Rocket, Upay, and our banking partners. These organizations operate under their own privacy policies.

4.2 Technology and Service Providers

Trusted technology providers that assist in operating our platform (such as game developers and hosting services) may access information to a limited extent. They are all bound by strict confidentiality agreements.

4.3 Legal Obligations

We may be required to disclose information under court orders, requests from government authorities, or applicable legal obligations. In such cases, we will always provide only the minimum information necessary.

4.4 Business Transfers

If krikaya11 undergoes a merger, acquisition, or asset sale, user information may form part of the transferred assets. Users will be notified in advance in such cases.

05

Cookies and Tracking Technologies

krikaya11 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Indispensable for the core functioning of the platform — login sessions, security verification, and so on.
• Functional Cookies: Remember your preferences — language, theme, and other settings.
• Analytics Cookies: Monitor platform usage and help improve our services.
• Marketing Cookies: Used to show relevant offers based on your interests.

5.2 Cookie Control

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may prevent you from using certain features of the platform.

06

Data Protection Methods

krikaya11 applies the most advanced technical and organizational measures to protect your information. Our security measures include:

• SSL Encryption: All data transfers are secured with the highest level of SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — advanced hashing algorithms are used.
• Access Control: Only authorized personnel can access the information they need.
• Regular Security Audits: Our systems undergo regular external security testing.
• Two-Factor Authentication (2FA): An extra layer of protection is added to secure your account.
• Firewall and DDoS Protection: Unauthorized access and attacks are prevented.

07

Your Rights and Controls

As a user of krikaya11, you have the following rights over your own information:

7.1 Right to Access Information

You may request a copy of the information stored in your account at any time. After verification, we will generally provide the information within 30 days.

7.2 Right to Correct Information

If any of your information is incorrect or outdated, you may request that it be corrected. Some information can be changed directly from your account profile.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails and messages. This can be done through account settings or by contacting us directly.

7.5 Right to Close Your Account

If you no longer wish to use krikaya11, you may request to close your account. However, any active bonuses or pending transactions must be resolved first.

08

Data Retention Period

krikaya11 retains your information for as long as it is needed to provide services or to meet legal obligations.

8.1 Active Accounts

We retain all relevant information for as long as your account remains active.

8.2 Closed Accounts

Even after an account is closed, financial transaction records and identity verification documents must be retained for a minimum of 5 years to meet legal obligations. After this period, unnecessary information is securely deleted.

8.3 Marketing Information

If you request to opt out of marketing communications, we will remove your information from marketing lists within 10 business days of receiving the request.

09

Protection of Minors' Information

krikaya11 strictly prohibits participation by anyone under the age of 21. We do not knowingly collect or store the information of any minor.

Age verification is mandatory at the time of registration. If we find that a minor has created an account using false information, that account will be closed immediately and all associated data will be deleted.

10

Policy Changes & Updates

krikaya11 reserves the right to change or update this privacy policy at any time. In the event of changes, we will notify users in the following ways:

• The updated policy will be published on the website and the "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• If you continue to use the platform after any changes, you will be considered to have consented to the updated policy.

We therefore recommend that you visit this page regularly and stay informed about any updates.

11

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us through any of the following channels:

For more details, please also read our Terms & Conditions and Responsible Gaming Policy pages.